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FAQs

The details worth knowing.

Answers to common questions about Specicon’s technology, engineering engagements, implementation, pricing, and ongoing support.

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17 questions
ProductWhat does Specicon build?

We design and engineer websites, applications, software platforms, and intelligent systems. Our capabilities cover product design, architecture, development, AI integration, and ongoing engineering, with the technical approach shaped around each project’s requirements.

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ProductHow is Specicon’s decision intelligence different from a conventional recommendation engine?

Our intelligence architecture brings specialized capabilities together to interpret requirements, evaluate alternatives, apply business rules, and explain decisions. The relevant engines and evaluation criteria depend on the application, rather than following identical logic for every product.

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ProductCan Specicon work with our existing systems?

Yes, where the existing technology supports the required connections. We assess available APIs, data access, security requirements, and workflows before recommending how to integrate new functionality.

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ProductWhat are the six Commerce Intelligence modules?

Catalog Intelligence, Product Intelligence Score, Content & GEO Studio, AI Visibility, Conversational Commerce, and Revenue Intelligence. Together, they support product-data preparation, discovery, content, evaluation, and performance measurement.

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Pricing & plansHow does Specicon price projects?

Pricing depends on the technical requirements, scope, complexity, delivery responsibilities, and ongoing needs. We offer hourly, fixed-bid, project-based, and platform-subscription arrangements, with commercial terms defined in a written proposal.

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Pricing & plansCan we begin with a smaller engagement?

Yes. A project can begin with discovery, a technical assessment, a defined proof of concept, or a scoped implementation. We recommend a starting point based on what needs to be established before further development.

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Data & privacyWhat information does Specicon need?

That depends on the application. Decision-intelligence systems may use permitted user context, product or operational data, business rules, and relevant feedback. We determine the necessary information and its handling as part of the implementation scope.

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Data & privacyWhere is our data processed?

Processing locations depend on the agreed hosting configuration, infrastructure, service providers, and contractual requirements. Any available data-residency options should be confirmed during technical and commercial review.

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Data & privacyIs our data used to train models shared with other customers?

The permitted uses of customer data, including any model-training restrictions, must be defined in the applicable agreement and processing documentation. Such use should never be assumed merely because data is connected to an intelligent application.

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Data & privacyHow can we request deletion of our data?

Data deletion is handled according to the applicable agreement, retention requirements, and documented processes. The scope and timing depend on the systems, records, backups, and legal obligations involved.

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ImplementationHow long does implementation take?

The timeline depends on the product, available data, existing integrations, decision requirements, and testing needs. A focused integration may be relatively straightforward, while a complex application requires broader engineering and validation.

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ImplementationWhat will we need to provide?

Typically, the relevant product requirements, technical documentation, access to necessary systems, business rules, and a designated point of contact. Additional input depends on the implementation.

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ImplementationCan we test before production?

A suitable implementation plan should include representative test requests, validation of responses and constraints, error handling, and acceptance criteria before release. Available sandbox and staging environments depend on the configured service.

Open Quickstart
ImplementationHow do we measure whether the intelligence improves performance?

We define relevant outcome measures and an appropriate comparison method. Where feasible, controlled experiments or holdouts help distinguish observed changes from effects that would have occurred without the new capability.

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Support & SLAWhat support is available?

Support arrangements depend on the engagement and applicable service terms. They may include implementation guidance, technical issue resolution, maintenance, and ongoing engineering assistance.

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Support & SLADoes Specicon provide uptime commitments?

Service-level commitments, where offered, are defined in the applicable agreement. Their scope may depend on the product, deployment configuration, and support arrangement.

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Support & SLAWho should we contact about an issue?

Use the support contact or escalation route established for your engagement. Critical incidents should follow the documented severity and escalation procedure.

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PricingExplore PricingUnderstand commercial arrangements and project estimates. Explore TrustTrust centerReview security practices, data processing, and technical assurance materials. Start a projectStart a ProjectDiscuss requirements with Specicon’s engineering team.

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